Through Your Customer’s Eyes

Through Your Customer’s Eyes

How do you feel when you receive poor service?  Whether while patronizing a fast food restaurant, the dry cleaner, sporting venue, or car dealership.  Do any of these feelings pop into your mind: disappointment frustration anger dissatisfaction Now, depending on the...
Through Your Customer’s Eyes

Failure Is an Option

Raise your hand if you like to fail.  Probably not a single hand went up if I had to bet. Failure is not enjoyable nor desired, but it can always be an option.  While we know that to be true, what we may not believe is that failure can actually be a positive option if...
Through Your Customer’s Eyes

Life Does Happen

Social Media is part of your Marketing Plan.  It’s a nice, weekly combination of Facebook, Twitter, LinkedIn, Pinterest, and Google Plus posts.  You’ve also implemented the creation of weekly newsletters as well.  Each day has been planned for with a new...
Through Your Customer’s Eyes

Something Different

While at my last staff meeting, our Business Development Director, Ric, started talking about kicking off the New Year with a Team Strategy Session.  Now this in and of itself wasn’t earth shattering news as our team has done numerous such sessions, but what he...
Through Your Customer’s Eyes

Listen Up

Do you listen or do you hear?  I ask because there is a big difference between the two. While dining with some very good friends, our conversation turned to resolutions, in honor of the impending new year.  At first the responses around the table were rather typical,...
Through Your Customer’s Eyes

A Magic Pill?

You hear about it all the time.  Something that is the “cure all” or “one step” solution to whatever challenge you are facing.  We all know that there isn’t one, yet many of us still want to believe there is.  Take the weight loss...
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